Terms of Service

1. Operator

The platform matplace.com (the "Platform") is operated by matplace s.r.o., Company ID: 22499008, registered office at Rybná 716/24, Staré Město, 110 00 Prague 1, Czech Republic, registered at the Municipal Court in Prague, file no. C 417491 (the "Operator").

Contact: info@matplace.com

2. Purpose

The Platform connects customers seeking 3D printing services with registered 3D printing providers ("Printers"). The Operator is not a party to the printing contract — that contract is concluded directly between the customer and the Printer. The Operator provides only the technical and organisational environment for their interaction.

3. Registration and User Account

Customers may register with a name, email address and password. Registration is optional — requests can be submitted without it.

Printers register by completing a profile (contact details, equipment, service area). Printer registration is subject to administrator approval. There is no legal entitlement to approval.

Users must provide accurate information and keep their login credentials secure. Users are responsible for all activity conducted from their account.

4. Request Process

1. The customer submits a request (description, model file, material, quantity, region).
2. After email verification, the request is displayed to Printers in the selected region.
3. Printers may send offers with a price and delivery date.
4. The customer selects an offer and can communicate with the Printer via internal chat.
5. Once agreed, the Printer begins production.

5. Payments and Escrow

The Platform offers secure online card payment via Stripe, Inc. When the customer chooses online payment, funds are:

• held in escrow upon the customer accepting an offer,
• released to the Printer after the customer confirms receipt, or automatically after 14 days without a dispute.

Off-platform payment (cash, bank transfer) may be arranged directly between the Printer and customer. In such cases, the Operator bears no responsibility for the payment process or outcome.

6. Commission

The Operator charges Printers a commission for successfully brokered orders. The current commission rate is shown in the Printer's profile and at registration. Customers do not pay commission. The Operator may change the commission rate with 30 days' notice by email.

7. Complaints and Disputes

Customers may raise a complaint via the "Open Dispute" function within 14 days of confirming receipt. The Operator acts as mediator — it will invite both parties to comment and propose a resolution. If the parties cannot agree, the Operator may decide on a (partial) refund from escrow.

The Operator is not liable for print quality, missed deadlines, or damages resulting from the transaction between the customer and the Printer.

8. Prohibited Conduct

• Submitting requests or offers with fraudulent intent,
• Circumventing the Platform's payment system (arranging payment outside the system after making contact via the Platform in order to avoid commission),
• Uploading files that infringe copyright or other third-party rights,
• Requesting the printing of objects whose manufacture or possession is unlawful,
• Damaging the reputation of the Platform or other users through false reviews or information,
• Automatically scraping Platform content without the Operator's consent.

9. Intellectual Property

By uploading 3D files or images, the user confirms they have the right to share them. The user grants the Operator a non-exclusive licence to display these files on the Platform. The Operator will not sell or provide files to third parties without the user's consent.

10. Operator's Liability

The Operator is not liable for the content of requests and offers, print quality, delivery delays, or Platform outages caused by circumstances beyond its control. The Operator's total liability in any single case is limited to the commission earned on the relevant order.

11. Changes to these Terms

The Operator may amend these Terms. Material changes will be communicated by email or Platform notice at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the new Terms.

12. Governing Law and Disputes

These Terms are governed by the laws of the Czech Republic. Disputes will be resolved by the competent courts of the Czech Republic. Consumers may use out-of-court dispute resolution via the Czech Trade Inspection Authority (coi.cz).

13. Contact

matplace s.r.o. · Rybná 716/24, 110 00 Prague 1 · info@matplace.com